Shipping and Returns

RETURN POLICY

Last updated April 12, 2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at monomermarkers@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packagingand mail your return to the following address:

Monomer Markers
Attn: Returns
RMA #
411 Dupont Street
Philadelphia, PA 19128
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

monomermarkers@gmail.com
This return policy was created using Termly’s Return and Refund Policy Generator.

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders will be processed and shipped out within 3-5 business days of the completed order and payment date.

Shipping rates and delivery estimates
Shipment methodEstimated delivery timeShipment cost
Domestic USPS Priority Mail1-3 business day~$10
International5-7 business days$15-$30
Shipment confirmation and order tracking

You will receive a shipment confirmation email along with the USPS tracking number for your order. If for whatever reason these emails are not received, then please check your spam folder or let us know about your issue and we will be happy to manually send you the tracking number.

Customs, duties, and taxes

Monomer Markers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Monomer Markers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

International shipping may be available at an increased rate. We are currently working with an external fulfilment team to aid in the tenuous, complicated, and expensive process that is international shipping. For any additional questions or concerns please contact our customer service directly.

For more information, email support at MonomerMarkers@gmail.com or visit our Contact Us page.